Navigating the Maze of Uncertainty in Insurance Software Migration

Insurance Software Migration Checklist

Successfully navigating insurance platform migration demands careful consideration of essential elements and adherence to a systematic process. The move could be necessitated by a shift from legacy to agile systems or even from supposedly 'modern platforms' that lack the features you need. For insurance carriers, the apprehensions of a costly rip-and-replace approach often make them delay the inevitable. 

Modernizing insurance software solutions need not be an uphill battle. Like any important life choice, understanding the possible pitfalls and knowing how to evaluate options will avoid potential future costs from a poorly executed implementation.

Understanding the Why – Drill Down to the Reason Driving the Software Migration

The decision to transition from one insurance software to another is significant, and it's essential to understand the underlying reasons driving this shift. By pinpointing the driving forces behind the insurance software migration, you can tailor your approach to address specific challenges and ensure the new platform aligns seamlessly with your business goals.

  • Outgrown Your Current Platform: As your business expands and evolves, your insurance core platform may start showing signs of limitations. For instance, an independent full-service insurance agency became interested in the SimpleINSPIRE Client Interface because its existing “new” platform lacks it.  Whether it's inadequate scalability, a lack of features to support new functionalities, or simply an inability to keep up with the growing demands of your operations, feeling 'outgrown' is a common catalyst for considering a change. 

  • Antiquated Technology: Technology advances at a rapid pace, and clinging to outdated systems may hinder your organization’s ability to adapt and innovate. If your current policy platform relies on obsolete technology, it could be holding your business back from harnessing the full potential of modern tools and solutions.

  • Service/Vendor Issues: A seamless platform experience relies not only on its features but also on the efficiency of the service provider. If you're facing persistent issues with the level of service or experiencing challenges with your current vendor relationship, it becomes a compelling reason to explore alternative platforms that offer better support and responsiveness.

It's not just Technology: Assess Your New Vendor on Multiple Fronts

While navigating the transition between platforms, it's natural for insurance carriers to concentrate on the features and functionalities of the prospective system during the vendor evaluation process. It is also crucial to recognize that the implementation of a new policy management system entails a commitment of 7 to 10 years on average, which means you will need to establish a harmonious long-term relationship with your chosen technology partner or vendor. 

I believe what separates SimpleSolve from the other vendors in the marketplace is that they understand insurance and the insurance policy lifecycle. They truly care about the success of their customers. - Bill Kelso, President & Chief Executive Officer SPRISKA Hear more from Bill Kelso

A successful platform transition requires a technology vendor well-versed in the intricacies of your specific lines of business. Evaluating their track record and experience in implementing Property and Casualty (P&C) insurance platforms is key. Connect with users of the vendor's software who aren't referred by the vendor directly. This approach allows for unbiased perspectives and firsthand experiences, providing a more comprehensive understanding of the software's capabilities, limitations, and overall performance.

Evaluating a vendor's commitment to innovation is another criterion for a successful partnership. It ensures adaptability to industry changes, future-proof solutions, and indicates a long-term commitment to mutual growth. For instance, SImpleSolve Inc. has an innovation team that underscores the importance the company places on insurtech innovation and why many features of the SimpleINSPIRE policy management platform are unavailable elsewhere.

Sometimes Big is Not Always Better When Selecting Your Insurtech Partner

Larger insurance software providers often prioritize their high-revenue clients, leaving smaller insurance carriers at the bottom of the service pile. This preference is often driven by the scale of operations and revenue generated by these clients. In contrast, smaller insurance companies with limited budgets and less revenue potential may receive less attention and support from the big insurtech providers, leading to slower response times, fewer customization options, and a lack of personalized service. Smaller insurers also end up paying for features they might not need since they are paying for pre-packaged solutions. 

Also Read: Why Not Every Insurance Platform Delivers on Its ROI Promise

It often is more advantageous to work with reputed smaller insurtech providers.  They are much more agile and offer a more customizable approach, allowing clients to pay only for the features they truly need, thus optimizing their investment and ensuring they get the most value out of their software solution. 

insurance software vendor

Ensure Financial Clarity in Long-Term Insurtech Partnerships

Ensuring visibility and transparency into maintenance, enhancement, and support commitments is paramount when considering an insurtech partnership over the next 3, 5, 7 or 10 years. Beyond the initial budget approval, understanding the subscription models employed by insurtech companies is crucial in determining the total cost of ownership. Many follow a DWP-based model, where annual payments are linked to a variable percentage of your company's total profits. While seemingly flexible, this model can gradually consume a substantial portion of your revenue, potentially posing financial challenges over time.

Moreover, tech partners might impose additional charges for maintenance and customization, introducing the risk of 'scope creep' – a situation where final costs surpass the initial budget. To address this concern, adopting a fixed non-DWP-based billing model, as practiced at SimpleSolve, ensures annual payments are not contingent on your business success. Routine maintenance costs are explicitly included in the stated amount, offering a clear and predictable financial landscape throughout the partnership. 

Also Read: Ask the 5 Tough Questions of Potential InsurTech Company Partnerships

The Power of Clear Insurance Platform Transition Documentation

Insurance software migration requires a clear understanding of specific documentation requirements. A precise requirements document is more than just a roadmap. An experienced technology vendor will not only craft comprehensive requirement documents but can also identify potential gaps and provide nuanced solutions, ensuring a successful and informed insurtech implementation tailored to the unique needs of organizations.

The documentation normally required is:

Client Side Documentation:

  • Regulatory Compliance Documentation

  • System Configuration and Integration Documentation: Software alignment, data migration plans, etc.

  • Data Mapping and Transformation Documentation

  • User Training and Support Documentation

  • Testing Protocols and Results Documentation

Vendor Side Documentation:

  • Customization and Configuration Parameters Documentation

  • Change Management Documentation: Manages scope creep

  • Post-Implementation Support Documentation

As reliance on external insurtech vendors grows, insurance companies need a clear demarcation of roles and responsibilities as well as robust vendor risk management (VRM) practices. This includes setting SLAs, contractual dates, termination clauses, escalation mechanisms, exit plans, etc., with legal and procurement teams typically leading this effort.

Conducting thorough vendor due diligence is vital for anticipating potential challenges and ensuring a seamless transition process. When navigating the maze of uncertainty in an insurance software migration, remember that longevity is a reliable indicator of software stability; be cautious of fly-by-night providers lacking proven results. Vendor due diligence must also look at vendor staffing, a commonly overlooked aspect. An important question to ask is the employee attrition rate within the vendor company - this will impact the delivery schedules. 

The SimpleSolve Value Proposition

 

Simplesolve value proposition for US insurance carriers

 At SimpleSolve, we take total ownership of transition resulting in a minimal requirement for internal carrier staff involvement. We are committed to employee retention through diverse professional and social programs; as reflected by our teams' long tenure with us. When you deal with us, you are dealing with fellow insurance professionals who know what it is like to be in your shoes! With our no-surprises approach, you will like the way we work - And that is a promise! Contact us or call us today 609-452-2323 for a demo.

 

Topics: Legacy System Modernization

  
Brajesh Ugra

About The Author

Brajesh Ugra

Brajesh is the Chief Operating Office at SimpleSolve Inc. an insurtech company named among the top technology innovators by CIOReview. With a career spanning close to 40 years, he has played several leadership roles and spearheaded Global sales operations for organizations like Satyam, Birlasoft and Datamatics. Brajesh brings this experience as an evangelist for SSI's innovation services, working with insurance organizations that want to take advantage of unprecedented opportunities for growth. When he is not working, he can be found relaxing with family and friends in his backyard tending to his barbecue grill.

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